Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you sell real gold chains?
We only sell high quality 14K to 24K gold plated jewelry in a stainless steel finish with lab simulated CZ diamonds.
Which payment methods are accepted in the Online Shop?
Payments methods include PayPal and Credit cards. PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account). 1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website. 2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one. 3) You can use the PayPal as you want according to the on-screen instructions. The reasons why we suggest you use PayPal: Payment is traceable. By using your PayPal account, you can trace the status of your payment. When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
How long will delivery take?
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
The United States 10-30 Business days
This does not include our 1-5 day production time and for custom chains up to 10 day production time.
How secure is shopping in the Online Shop? Is my data protected?
We provide 100% Safe Payment for all customers.
Buy with confidence using the world’s most popular and secure payment methods.
What exactly happens after ordering?
Once payment has been received we will then begin to process your order for shipment. Once shipped from originating country you will receive a confirmation email with your tracking number enclosed.
Why isn't my tracking number updating?
Tracking can take up to 5 days to update once your item has been shipped to you. Please note that delivery via epacket from our warehouses in China to the United States normally takes at least 2-3 weeks. However, in the case that your package was in fact lost in the mail due to logistic reasons you may be qualified for a refund or choose to have your item be reshipped to you.

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